Pharmacy Chain Orchestrates it’s Hyperlocal Delivery Operations Using Dista

Background

Wellness Forever wanted a delivery orchestration system to streamline their complex hyperlocal delivery model. Dista’s delivery management system (DMS) helped the popular pharmacy chain to fulfill lakhs of medicine deliveries per month and meet SLAs.

Challenges

Wellness Forever found it challenging to track and optimize their hyperlocal deliveries owing to multiple fulfillment points and large order volumes. They also wanted to manage third party delivery agents and reduce delivery costs.

Solution

• Auto allocated orders to the right delivery agent (self & DaaS) thereby, improving the delivery efficiency.
• Enabled customers to choose a preferred delivery slot and check live ETAs of delivery agents.
• Provided route optimization for delivery agents for delivery SLA adherence with optimal staff.
• Improved supply chain management with multiple delivery

Highlights

• Onboarded over 220 stores with Dista
• Increased total delivery volume
• Enhanced delivery experience
• Intelligent order allocation

Value Delivered

• 600 self and DaaS (delivery as a service) riders managed
• Lakhs of orders fulfilled per month pan-India
• 75% of monthly deliveries managed by Dista