How Technology optimizes Last Mile Delivery?

Boost on-demand last mile delivery with automation.

Amazon has brought a paradigm shift in the way doorstep delivery is executed. More and more shorter time windows have spoilt the consumer behaviour demanding quicker and faster delivery fulfilment.

However last-mile comes with a string of challenges characterized by rising costs, growing service requirements and heightened supply chain complexity. Is there a way for companies to create a value-based offering given this complex last mile landscape?

Technology is the answer to the growing last mile delivery execution challenge. With the help of advanced algorithms and artificial intelligence, several aspects of your last mile delivery can be optimised. Supported with technology, a good last mile delivery automation software makes your delivery experience smooth and impactful.

Enable optimal Last Mile Logistics with technology.

A centralized technology solution, which aggregates data of all the players in the delivery journey, is the core to an ideal last mile experience.

There are a number of ways in which a delivery management system can improve last mile logistics:

1. Optimised Beatplan: How does delivery route optimisation software help? Geo-coding locations helps in planning the optimal route for a specific delivery taking into account real time updates like traffic and roadblocks. Artificial intelligence helps in optimizing delivery routes and leads to better fulfillment of SLAs by making the whole process more efficient.
2. Shipment Sorting: Automated delivery scheduling software helps to sort shipments based on their location and priority. For smaller shipments that need expedited delivery, companies can then connect with same-day messenger services or on-demand fleet providers. For oversized shipments, companies will have to create a distribution network accordingly.
3. Resource Mapping: Advanced software helps in allocating the right resource mapped with the location accessibility, vehicle availability and open slots. Proper resource allocation, fleet optimization and route scheduling can greatly help in reducing operating costs of completing a delivery. A tech enabled omnichannel fulfillment system is extremely useful in making last mile logistics reliable and consistent.
4. Real-time Updates — Being proactive with your customers is an important aspect of successful last mile delivery. With the help of delivery tracking software, regular alerts can be shared with the customer, along with deviation reports. This reduces the number of in-bound customer service calls and leads to improved customer confidence.
5. Customer Delight: Higher SLA compliance can be achieved by using last mile delivery software by tracking ETAs, reducing paperwork, intelligent routing, deep analytics etc. which helps to identify SLA breaches, delay causes, and wrong shipments. This helps in addressing chinks in the delivery system which results in less complaints and increased customer delight.
6. Doorstep Experience — A state of the art last mile logistics solution ensures a hassle free doorstep experience by providing capability to handle returns and cancellations, cash and card management at point of sale, electronic proof of delivery as image, signature, timestamp and geo-coordinates

Improving your last mile delivery experience is not easy but technology can be leveraged to close this gap. There are several last mile delivery solutions available in the market. Given the challenges in the landscape, it is advisable to choose a data driven technology to deliver a great last mile delivery experience to your customers.